We are there for you

Contact options

We are there for you – in person or on the phone.
You can use our self-service zones, the internet or our telephone banking service for your everyday banking needs. Here is a summary of how to contact us:

In person 
 At our business premises
Gildehofstraße 2
45127 Essen
By Tel: (+49) 201 2209-0
Fax: (+49) 201 2209-200
E-Mail: info@bibessen.de
At the following 
times

Business hours
Monday - Wednesday  09:00 to 16:00 (CET)
Thursday                     09:00 to 17:30 (CET)
Friday                          09:00 to 15:00 (CET)

Phone service
Monday - Wednesday   08:30 to 17:00 (CET)
Thursday                      08:30 to 17:30 (CET)
Friday                           08:30 to 15:00 (CET)


Individual consultations
Monday - Thursday     08:00 to 20:00 (CET)
Friday                         08:00 to 15:00 (CET)


Tel: (+49) 201 2209-220
Via our self-service  options            

Telephone banking
(+49) 201 2209-229


Monday–Friday                  06:00–22:00 (CET)
Weekends/bank holidays    09:00–14:00 (CET)

(an automated service can tell you your account balance and recent transactions at all other times)
  ATM, account statement printer and self-service terminals
at Gildehofstraße 2, 45127 Essen. 06:00–22:00 (CET)
  The online banking service
at www.bibessen.de
allows you to access your account in just a few clicks, regardless of time or location.